Support
We are a small team and we read every message.
The best way to reach us — for account help, billing and refunds, or anything about how CairnVault works — is by email:
We aim to respond within two business days. Please write from the email address associated with your account so we can find it quickly.
For refunds and cancellations, see our . In short: the one-time $79 activation is refundable within 14 days, and the optional $29/year maintenance plan can be canceled at any time.
CairnVault is zero-knowledge: your vault is encrypted on your own device, so we cannot read its contents and cannot recover it if you lose both your master password and your Secret Key. That means we can help with your account, access, and billing, but we can never see or reset the information inside your vault. See our page for how this works.